Frequently Asked Questions

 
 

How far in advance should I rent my tuxedo?

We recommend that you contact the store and schedule an appointment as soon as you know of an event for which you will need a tuxedo. The minimum time required is 7 days before the event is scheduled. For a wedding we recommend that you book your wedding party and select the tuxedo styles at least two months before the wedding date. To contact the store, please call us at 1-330-602-6773.


Do I need to make an appointment?

Appointments are not mandatory but we recommend that you schedule an appointment as soon as you know of an event for which you will need a tuxedo. For a wedding we recommend that you book your wedding party and select the tuxedo styles at least two months before the wedding date. To contact the store, call us at 1-330-602-6773.

Store Hours: Monday-Friday 10-6, Thursday 10-8 & Saturday 10-3


What if some wedding party members live in another city or out of state? How do I get them fitted?

Any member of your wedding party can go into a reputable Men's shop or Tuxedo shop local to where they live and call us with the measurements they are given. Robert's partners with Jim's Formal Wear allowing customers to locate the nearest Jim's Formal Wear Retailer and receive measurements with no hassles.


When may I pick up my tuxedo?

The tuxedos arrive in the store two business days prior to the event date. Earlier fittings are possible when arrangements have been made prior to pick-up. Please allow adequate time to check and try on your order prior to leaving the store.


What if my tuxedo does not fit?

Robert's has a scheduled seamstress that is able to fix common alterations (such as adjusting sleeve or pant lengths). In the event that an item needs to be reordered, we will arrange that your item(s) will be delivered to our store prior to your event.


When does the tuxedo need to be returned?

You should return your tuxedo the day after the event. A $15 late fee will be charged for each day the tuxedo is not returned after the return date.


What if I'm going on a cruise or an extended honeymoon or vacation? How do I return my tuxedos?

We offer one and two week rentals. Please contact the store for more information.